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Support - Making a change

Making a change to your policy

During the year it's likely you'll buy a new vehicle, change where you live or even get a new job.

It's really important that any change to your circumstances or the risk itself must be notified to us immediately. If you are unsure about disclosing any information, please ask us one of our team for guidance.
 
Just give us a call and we'd be more than happy to let you know how the change will effect your insurance premium. 

A £30 admin fee will apply to any changes made.

 

Support - Reporting a claim

Report a claim to us

Call us on 0330 124 6543

Subject to your level of cover you may be entitled to:

- Free collection and delivery

- Windscreen repair / replacement

We'll do all we can to get you back on the road as soon as possible!

Support - Cancel

Cancelling your policy with us

​We really recommend that you get in contact with us before deciding to cancel your insurance policy to discuss your options. You have the right to cancel your insurance policy at any time, but charges will vary depending on when you cancel. When your policy is cancelled, any additional products are cancelled at the same time and our service charges and those of your insurer are not refundable. Any refunds due can take up to 30 days to be processed. 

There are occasions where we will enforce cancellation of your policy. This is only performed when there is a good reason or if your insurers have instructed us to do so. Before cancelling your policy, we will always send at least seven days written notice to your last known address. The cancellation will be treated as a standard cancellation and you will incur the same charges as set out below.

 

Cancelling Before Cover Starts

If you have instructed us to start a policy, but choose to cancel before any cover has commenced, we will charge an admin fee of £60.

Cancelling Within The Cooling Off Period

If your cover has started and you decide to cancel your policy within 14 days of receiving your documentation, and provided you have not made a claim or had a claim made against you, you will be charged the following;

- A pro rata charge for the time your policy was on cover
- A charge for the time any optional additional products were cover*

- A charge of £75 if a telematics device is issued by us and not returned

- The policy arrangement fee

- A £60 cancellation fee

*If you have used the service of any optional additional products within the cooling off period, the full charge of the additional product will apply.


Cancelling After The Cooling Off Period


If your cover has started and you decide to cancel your policy outside of the cooling off period, and provided you have not made a claim or had a claim made against you, you will be charged the following;

- A charge for the time your policy was on cover plus any insurers administration fee*

- A charge for the time any optional additional products were cover*

- A charge of £75 if a telematics device is issued by us and not returned

- The Policy Arrangement Fee

- A £60 cancellation fee

*To calculate the charge for the time your policy was on cover please check your policy wording Any refund of premium is subject to no claims having been made (or likely to be made) in the current period of insurance. The cancellation will take effect from the date requested and the MID is updated.

If you are paying your premium by instalments, where the total cost for your cover exceeds the amount that you have paid the third party finance provider, you will be required to pay the difference within 21 days. Failure to do so  may result in us taking steps to recover any debt through a debt recovery agency that may apply further charges to the balance.


If you cancel your policy and you have made a claim, or a claim has been made against you, the full premium is due and any remaining instalments will need to be settled.

Support - Telematics

Telematics

Some of our policies require our drivers to fit a telematics device and download the fayre. app. We will explain if this is applicable on purchasing a policy with us, with the full terms of the policy detailed in your policy wording and how we use the data collected below. 

The Theo telematics device and fayre. app collects and transmits data on location, mileage driven, driving style along with the time and impact speed if your insured vehicle is involved in an accident. The Theo device and app collects location data whilst you are driving even when the app is closed or in the background. This data is processed to assist with driver scoring and safety. 

For full information on the data the theo device and fayre. app collects check out our Privacy Policy

 

Breakdown Cover

Breakdown Cover

Our Breakdown Cover is available as an additional product that can only be added before your insurance policy begins. You can speak to our team for full details of the various levels of breakdown cover we offer.

Has your vehicle broken down?

Please call the 24 hour Control Centre on 01277 720 718

For assistance in Europe please call on 0044 1277 235 999

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